Author: Eng. Raúl A. Perez Verzini
-
Development of the Training Area
When we think about improving customer service, rewarding high performers, retaining those with significant potential, or implementing new technologies, we turn to training. However, we often don't achieve the results we expected. Why is this? The reasons are varied, but…
-
Quality Management Systems. ISO 9001 Certification
Quality is one of the best ways to delight customers. It demands a new paradigm for rethinking the organization, processes, products, and services. It demands a new way of understanding the company and the "human resources" that inhabit it. Quality is built. Quality is manufactured. Quality…
-
Kaizen Teian Suggestion Program for fully engaging people and improving productivity. Continuous improvement through employee suggestions.
Ideas are valuable if they can be put into practice. Kaizen Teián is a system that promotes participation by encouraging as many collaborators as possible to submit proposals. These proposals focus on two main areas: Ideas to increase sales and ideas to keep costs low and/or reduce them. Why is Kaizen different…
-
Managerial Coaching
We understand Management Coaching as a form of professional collaboration aimed at helping you develop and/or strengthen your competencies (attitudes, knowledge, and functional, behavioral, and conceptual skills) to successfully meet the requirements of your organization and your environment in general. We base our approach on three principles: The relationship: the coaching process is only…
-
Strategic Planning to align the organization towards a common goal
We understand strategic planning as the process by which members of an organization envision its future and develop everything necessary to achieve it. Strategic planning is a process that includes answering questions such as: What is the focus?: Establishing Key Result Areas. What is important?: Identification and analysis…
-
Process Reengineering to eliminate non-value-added tasks
Reengineering is Rethinking. What do we mean by Reengineering? Reengineering is the rapid and radical redesign of strategic value-added processes (…and the systems, policies, and organizational structures that support them). It studies all processes to see if they contribute to satisfying a value perceived by the customer. The processes that…