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Do we really know how important it is to measure employee performance in our organization? A large part of the success of our Read more
Our deepest assumptions, called Paradigms or Mental Models, cause us to implicitly select some aspects of reality. Read more
Next Tuesday, September 26th at 7pm in the Yellow Pavilion of FERIAR and within the framework of Read more
Download: Effective Complaint Handling: Part II Read more
When it comes to organizations, talking about diagnosis can sometimes become a bit complicated. Why carry out a process? Read more
The business world is full of problems that need to be solved. Companies that survive continuous change Read more
This August, we welcome Liggett as a new client of Action Group Education & Consulting. Read more
Download: Effective Complaint Handling: Part I Read more
The study of the formation and functioning of work teams has been a topic of current interest throughout Read more
Reengineering is the rapid and radical redesign of strategic value-added processes. It is a technology that, when applied correctly, Read more
We've read some news in the newspapers lately that gave us some food for thought: "Jobs being destroyed." Commerce Read more
The change process unfolds through a series of phases that usually require considerable time. Skip Read more