Category: Organizational Diagnosis and Action Plan

What a topic! It's undoubtedly a complex issue, but one that concerns all of us involved in change processes, whether in our role as consultants or as managers and leaders. If we think in terms of the "7 phases of change" according to Organizational Development, we can point to those…

It's a truism that organizational change has become a way of life. But successfully navigating these processes is still, in many situations, almost a matter of chance. The most important things a leader can contribute to their organization undergoing change are: passion, conviction…

“The future is not so much what I will do, but what I am becoming from the perspective of understanding my potential to be.” Paulo Freire. These words from one of Brazil’s most influential thinkers concisely express what we strive to convey daily to each of the managers we support at ActionGroup, both…

As we close out the year and plan for continued collaboration in 2007, we welcome Color Automotores as a new client of Action Group Education & Consulting. Color Automotores is the leading car dealership in Villa del Rosario, Córdoba Province. We share a common goal with them…

A key factor in determining an organization's likelihood of success and profitability is customer satisfaction. Increased competition on the supply side has led to more demanding consumers who are less loyal to brands. When customer loyalty exists, customer retention rates and financial results improve.