Reengineering is Rethinking
What do we mean by Reengineering?
Reengineering is the rapid and radical redesign of strategic value-added processes (and the systems, policies, and organizational structures that support them). It examines all processes to determine whether or not they contribute to satisfying a value perceived by the customer. Processes that add value are improved; those that do not are eliminated.
The goal is to dramatically improve productivity and prepare the organization to compete in turbulent environments.
Why is it necessary to implement a reengineering process?
Because companies today are performing poorly for the same reasons they performed well in the past. The widespread paradigm shift, especially regarding the ways companies are managed and how they relate to customers, suppliers, employees, and shareholders, requires a pause and an examination of what the organization is doing that isn't leading to the expected results.
Main Features
- What doesn't even need to be improved will not be improved.
- Quick link between what the company does and what the environment expects it to do.
- Strong questioning of anything that does not demonstrate added value to the core business.
- It is the client (internal or external) who determines what is done and how it is done.
- Strong focus on what needs to be done, not on who does it or where it is done.
- The distance between the decision-maker and the implementer will be shortened, which will contribute to the desired effectiveness.
- The need to unlearn will be promoted.
- Emphasis will be placed on abandoning inadequate paradigms.
What is the Critical Success Factor?
The real, concrete commitment of senior management is the most important key factor in any change process, and of course, in reengineering. Without a visible commitment from top management, change efforts will be diminished, delayed, or even aborted. Therefore, it is vitally important that senior management, after the initial communication, formally hand over the mandate to the reengineering team, giving it the necessary authority to review all of the organization's processes to adapt them to present and future needs.
What is achieved with Reengineering?
An adequate Reengineering process will contribute to one or more of the following results.
- Increased Profitability
- Increased Customer Satisfaction
- Cost Reduction
- Increased Revenue
- Quality Improvement
- Improving Productivity
- Increased Market Share
- Increased Accuracy
- Speed Increase
