Quality is one of the best ways to delight customers. It requires a new paradigm to rethink the organization, processes, products, and services. It demands a new way of understanding the company and the "resourceful people" who inhabit it.
Quality is built. Quality is manufactured. Quality is planned. Quality is the bottom line of the actions we take today. It is not final control When nothing can be done but separate the scrap. It's foresight, it's design, it's management, it's leadership, it's decision-making.
The ISO 9000 series is an excellent theoretical and practical framework for turning customer quality demands into reality. You can use it solely as a marketing tool or create a system that effectively helps position your company where it deserves to be.
Strategic quality management allows you to:
- Lower costs by doing things right from the start and eliminating waste
- Better use of the capacity of your human and material resources
- Generate competitive advantage for your company and respond to external demands
- Redesign processes and eliminate those that do not add value
- Certify ISO 9000, if deemed necessary
Strategic Quality Management is not an “impossible mission” because:
- It does NOT necessarily increase costs
- It doesn't have to be a bureaucratic process
- It does NOT involve adding more staff
- It's NOT just for big companies
