{"id":3699,"date":"2020-06-29T17:48:56","date_gmt":"2020-06-29T20:48:56","guid":{"rendered":"http:\/\/actiongroup.com.ar\/?p=3699"},"modified":"2020-06-29T18:15:38","modified_gmt":"2020-06-29T21:15:38","slug":"las-preguntas-magicas-5w2h","status":"publish","type":"post","link":"https:\/\/actiongroup.com.ar\/es\/las-preguntas-magicas-5w2h\/","title":{"rendered":"Las Preguntas M\u00e1gicas. 5W2H"},"content":{"rendered":"

5W2H es un acr\u00f3nimo que se refiere a las preguntas b\u00e1sicas que en ingl\u00e9s empiezan con W y H. What, When, Where, Who, Why, How and How Many \/ Much. <\/em><\/p>\n

Sirve como regla mnemot\u00e9cnica, si sabemos ingl\u00e9s\u2026<\/p>\n

Dado que en castellano no podemos hacer esa regla, se ha extendido su nombre original. Vale el esfuerzo memorizarlas porque son extremadamente \u00fatiles en muchas situaciones.<\/p>\n

Se usan para ayudar en la planificaci\u00f3n; para generar una Lluvia de Ideas<\/a>, para analizar causas, para definir un problema, etc.. 5W2H es una herramienta muy vers\u00e1til y muy simple.<\/p>\n

Iniciar un proyecto, por ejemplo, puede generar confusi\u00f3n y par\u00e1lisis al no saber por d\u00f3nde empezar. En este caso las preguntan sirven como gu\u00eda de todo lo que hay que tener en cuenta.<\/p>\n

En ocasiones queremos resolver un problema, all\u00ed tambi\u00e9n lo mejor es empezar por las 5W2H.<\/p>\n

En caso de querer utilizarlo en la planificaci\u00f3n puedes bajar un entregable desde aqu\u00ed: Planificar con 5W-2H<\/a>.<\/p>\n

Aqu\u00ed nos centraremos en la Definici\u00f3n de Problemas ya que vemos que es lo que m\u00e1s cuesta.<\/p>\n

Cuando aparece un problema, nuestra tendencia es querer resolverlo o solucionarlo r\u00e1pidamente sin siquiera detenernos un minuto a definirlo y acotarlo. Se dice que la mitad de la soluci\u00f3n se encuentra cuando el problema se define correctamente y nuestra experiencia muestra que es cierto.<\/p>\n

C\u00f3mo Definir el problema<\/strong><\/h3>\n

Para resolver un problema la clave es que est\u00e9 correctamente definido. Las 5W2H ayudan \u00a0mucho en esta tarea al proporcionarnos toda la informaci\u00f3n objetiva relacionada con el mismo. A su vez, al responder estas preguntas ya estaremos acotando el universo de causas posibles.<\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

Las preguntas que nos haremos son:<\/p>\n

 <\/p>\n

    \n
  1. \u00bfQU\u00c9 sucedi\u00f3 o sucede? \/ What? <\/strong><\/li>\n<\/ol>\n

    Escrib\u00ed una breve descripci\u00f3n del problema (2 l\u00edneas).<\/p>\n

    Redactalo de manera objetiva, sin interpretaciones. S\u00f3lo los datos, los fen\u00f3menos (Genjitsu) observables por cualquiera de los cinco sentidos y\/o instrumentos de medici\u00f3n.<\/p>\n

     <\/p>\n

      \n
    1. \u00bfCU\u00c1NDO sucedi\u00f3 o sucede? \/ When? <\/strong><\/li>\n<\/ol>\n

      \u00bfCu\u00e1ndo ves o viste los problemas? \u00bfEn qu\u00e9 momento del d\u00eda y\/o del proceso?<\/p>\n

       <\/p>\n

        \n
      1. \u00bfD\u00d3NDE sucedi\u00f3 o sucede? \/ Where? <\/strong><\/li>\n<\/ol>\n

        \u00bfD\u00f3nde est\u00e1s viendo o viste el problema? (L\u00ednea \/ M\u00e1quina \/ Lugar) \u00bfEn qu\u00e9 parte \/ lugar del producto \/ proceso est\u00e1s viendo o viste los problemas?<\/p>\n

         <\/p>\n

          \n
        1. \u00bfA QUI\u00c9N le sucedi\u00f3 o sucede? \/ Who? <\/strong><\/li>\n<\/ol>\n

          \u00bfLe sucede a una persona en particular o es algo que les pasa a varios?<\/p>\n

          \u00bfEl problema est\u00e1 relacionado con las habilidades de la\/s personas?<\/p>\n

           <\/p>\n

          No nos interesa saber a \u201cqui\u00e9n\u201d le ocurre u ocurri\u00f3 para culpabilizar. Culpar a alguien para lo \u00fanico que sirve es para que la persona se siente mal y nunca resuelve el problema<\/em> (Shigeo Shingo).\u00a0Lo que queremos saber es si tiene que ver con las habilidades de alguna persona, o no.<\/p>\n

          Si el problema le ocurre siempre a la misma persona es probable que tenga que ver con su Matriz de Habilidades. Si le ocurre a varios quiz\u00e1 se deba a otra causa.<\/p>\n

           <\/p>\n

            \n
          1. \u00bfC\u00d3MO sucedi\u00f3 o sucede? \/ How? <\/strong><\/li>\n<\/ol>\n

            \u00bfEl fen\u00f3meno es aleatorio o tiene un patr\u00f3n de recurrencia? Es decir, \u00bfLos fen\u00f3menos aparecen en cualquier momento del d\u00eda o en determinadas circunstancias, por ejemplo, al inicio del turno?<\/p>\n

            \u00bfC\u00f3mo se diferencia del estado normal (u \u00f3ptimo), de lo que definimos como est\u00e1ndar (Gensoku)?<\/p>\n

             <\/p>\n

              \n
            1. \u00bfCUANTAS veces sucedi\u00f3 o sucede? CUANTA plata significa? \/ How Many? \u2013 How Much?<\/strong><\/li>\n<\/ol>\n

              \u00bfCu\u00e1ntos eventos ocurrieron en un d\u00eda? \u00bfEn una semana? \u00bfEn un mes?<\/p>\n

              \u00bfCu\u00e1nta plata implica? Por ejemplo, en t\u00e9rminos de parada de producci\u00f3n.<\/p>\n

               <\/p>\n

                \n
              1. \u00bfPOR QUE esto es un problema? \/ Why? <\/strong><\/li>\n<\/ol>\n

                Saber c\u00f3mo se diferencia del est\u00e1ndar permite mostrar la brecha (el gap) que generar\u00e1 la oportunidad de mejora que llamamos problema. El problema es siempre una oportunidad de mejora.<\/p>\n

                 <\/p>\n

                Al usar esta herramienta en el contexto del TPM<\/a> no nos preguntamos acerca de porqu\u00e9<\/em><\/strong> sucede el problema, ya que el porqu\u00e9 ocurri\u00f3 u ocurre lo encontraremos aplicando otra herramienta llamada 5 Porqu\u00e9, conocida tambi\u00e9n por 5Why o simplemente Naze \u2013 Naze en japon\u00e9s.<\/p>\n

                Conclusi\u00f3n <\/strong><\/h3>\n

                Ser constantes en la utilizaci\u00f3n de estas preguntas, cuando se define un problema y antes de comenzar a plantear soluciones, facilitar\u00e1 el proceso de resoluci\u00f3n.<\/p>\n

                Anexo<\/strong><\/h3>\n

                 <\/p>\n

                \"Planilla<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

                5W2H es una herramienta muy vers\u00e1til y muy simple. Se usa para ayudar en la planificaci\u00f3n; para generar un brainstorming, para analizar causas, para definir un problema, etc..<\/p>\n","protected":false},"author":4,"featured_media":3720,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_crdt_document":"","footnotes":""},"categories":[54,168,56],"tags":[251,201,181],"class_list":["post-3699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsletters","category-tpm-mejora-continua","category-utilidades","tag-5w2h","tag-herramientas-mejora-continua","tag-tpm"],"acf":[],"yoast_head":"\nLas Preguntas M\u00e1gicas. 5W2H - Action Group, Education & Consulting<\/title>\n<meta name=\"description\" content=\"5W2H es una herramienta muy vers\u00e1til y muy simple. Se usa para ayudar en la planificaci\u00f3n; para generar un brainstorming, para analizar causas, para definir un problema, etc..\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actiongroup.com.ar\/es\/las-preguntas-magicas-5w2h\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Las Preguntas M\u00e1gicas. 5W2H - Action Group, Education & Consulting\" \/>\n<meta property=\"og:description\" content=\"5W2H es una herramienta muy vers\u00e1til y muy simple. Se usa para ayudar en la planificaci\u00f3n; para generar un brainstorming, para analizar causas, para definir un problema, etc..\" \/>\n<meta property=\"og:url\" content=\"https:\/\/actiongroup.com.ar\/es\/las-preguntas-magicas-5w2h\/\" \/>\n<meta property=\"og:site_name\" content=\"Action Group, Education & Consulting\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/ActionGroup\/?ref=ts&amp%3bamp%3bamp%3bfref=ts\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-29T20:48:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-06-29T21:15:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/actiongroup.com.ar\/wp-content\/uploads\/2020\/06\/definir-correctamente-el-problema.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ing. Ra\u00fal A. Perez Verzini\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@actiongroup_ar\" \/>\n<meta name=\"twitter:site\" content=\"@actiongroup_ar\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ing. Ra\u00fal A. Perez Verzini\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/\"},\"author\":{\"name\":\"Ing. Ra\u00fal A. Perez Verzini\",\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/#\\\/schema\\\/person\\\/137c7a455c4ee5c9817231909390d028\"},\"headline\":\"Las Preguntas M\u00e1gicas. 5W2H\",\"datePublished\":\"2020-06-29T20:48:56+00:00\",\"dateModified\":\"2020-06-29T21:15:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/\"},\"wordCount\":738,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/actiongroup.com.ar\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/definir-correctamente-el-problema.png\",\"keywords\":[\"5W2H\",\"Herramientas Mejora Continua\",\"TPM\"],\"articleSection\":[\"Newsletters\",\"TPM \\\/ Mejora Continua\",\"Utilidades\"],\"inLanguage\":\"es-AR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/\",\"url\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/\",\"name\":\"Las Preguntas M\u00e1gicas. 5W2H - Action Group, Education & Consulting\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/actiongroup.com.ar\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/definir-correctamente-el-problema.png\",\"datePublished\":\"2020-06-29T20:48:56+00:00\",\"dateModified\":\"2020-06-29T21:15:38+00:00\",\"description\":\"5W2H es una herramienta muy vers\u00e1til y muy simple. Se usa para ayudar en la planificaci\u00f3n; para generar un brainstorming, para analizar causas, para definir un problema, etc..\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/#breadcrumb\"},\"inLanguage\":\"es-AR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-AR\",\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/#primaryimage\",\"url\":\"https:\\\/\\\/actiongroup.com.ar\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/definir-correctamente-el-problema.png\",\"contentUrl\":\"https:\\\/\\\/actiongroup.com.ar\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/definir-correctamente-el-problema.png\",\"width\":1920,\"height\":1280},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/las-preguntas-magicas-5w2h\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/actiongroup.com.ar\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Las Preguntas M\u00e1gicas. 5W2H\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/#website\",\"url\":\"https:\\\/\\\/actiongroup.com.ar\\\/\",\"name\":\"Action Group, Education & Consulting\",\"description\":\"Desarrollo Organizacional, Excelencia Operacional, RRHH y Selecci\u00f3n\",\"publisher\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/actiongroup.com.ar\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-AR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/#organization\",\"name\":\"Action Group, Education & Consulting\",\"url\":\"https:\\\/\\\/actiongroup.com.ar\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-AR\",\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i1.wp.com\\\/www.actiongroup.com.ar\\\/wp-content\\\/uploads\\\/2016\\\/10\\\/logo.png?fit=342%2C69\",\"contentUrl\":\"https:\\\/\\\/i1.wp.com\\\/www.actiongroup.com.ar\\\/wp-content\\\/uploads\\\/2016\\\/10\\\/logo.png?fit=342%2C69\",\"width\":342,\"height\":69,\"caption\":\"Action Group, Education & Consulting\"},\"image\":{\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/web.facebook.com\\\/ActionGroup\\\/?ref=ts&amp;amp;fref=ts\",\"https:\\\/\\\/x.com\\\/actiongroup_ar\",\"https:\\\/\\\/ar.linkedin.com\\\/in\\\/ra\u00fal-a-perez-verzini-b5213b1\\\/es\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/actiongroup.com.ar\\\/#\\\/schema\\\/person\\\/137c7a455c4ee5c9817231909390d028\",\"name\":\"Ing. Ra\u00fal A. Perez Verzini\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-AR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/71f3a07960c5db379bbf9fafe56ae4624863c3fb8ec5f0c2182629c6d51eafd0?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/71f3a07960c5db379bbf9fafe56ae4624863c3fb8ec5f0c2182629c6d51eafd0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/71f3a07960c5db379bbf9fafe56ae4624863c3fb8ec5f0c2182629c6d51eafd0?s=96&d=mm&r=g\",\"caption\":\"Ing. Ra\u00fal A. Perez Verzini\"},\"description\":\"Estudi\u00f3 en Chile, Colombia, Brasil, USA, Canad\u00e1 y Jap\u00f3n los procesos de involucraci\u00f3n de las personas y su impacto en los aumentos de productividad, calidad y rentabilidad. Graduado en Ingenier\u00eda Civil por la Universidad Cat\u00f3lica de C\u00f3rdoba. Director y Consultor de Action Group, Education & Consulting.\",\"sameAs\":[\"http:\\\/\\\/www.linkedin.com\\\/in\\\/raulperezverzini\"],\"url\":\"https:\\\/\\\/actiongroup.com.ar\\\/es\\\/author\\\/raul\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Las Preguntas M\u00e1gicas. 5W2H - Action Group, Education & Consulting","description":"5W2H es una herramienta muy vers\u00e1til y muy simple. Se usa para ayudar en la planificaci\u00f3n; para generar un brainstorming, para analizar causas, para definir un problema, etc..","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/actiongroup.com.ar\/es\/las-preguntas-magicas-5w2h\/","og_locale":"es_ES","og_type":"article","og_title":"Las Preguntas M\u00e1gicas. 5W2H - Action Group, Education & Consulting","og_description":"5W2H es una herramienta muy vers\u00e1til y muy simple. Se usa para ayudar en la planificaci\u00f3n; para generar un brainstorming, para analizar causas, para definir un problema, etc..","og_url":"https:\/\/actiongroup.com.ar\/es\/las-preguntas-magicas-5w2h\/","og_site_name":"Action Group, Education & Consulting","article_publisher":"https:\/\/web.facebook.com\/ActionGroup\/?ref=ts&%3bamp%3bamp%3bfref=ts","article_published_time":"2020-06-29T20:48:56+00:00","article_modified_time":"2020-06-29T21:15:38+00:00","og_image":[{"width":1920,"height":1280,"url":"https:\/\/actiongroup.com.ar\/wp-content\/uploads\/2020\/06\/definir-correctamente-el-problema.png","type":"image\/png"}],"author":"Ing. Ra\u00fal A. Perez Verzini","twitter_card":"summary_large_image","twitter_creator":"@actiongroup_ar","twitter_site":"@actiongroup_ar","twitter_misc":{"Escrito por":"Ing. Ra\u00fal A. Perez Verzini","Tiempo de lectura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/#article","isPartOf":{"@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/"},"author":{"name":"Ing. Ra\u00fal A. Perez Verzini","@id":"https:\/\/actiongroup.com.ar\/#\/schema\/person\/137c7a455c4ee5c9817231909390d028"},"headline":"Las Preguntas M\u00e1gicas. 5W2H","datePublished":"2020-06-29T20:48:56+00:00","dateModified":"2020-06-29T21:15:38+00:00","mainEntityOfPage":{"@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/"},"wordCount":738,"commentCount":0,"publisher":{"@id":"https:\/\/actiongroup.com.ar\/#organization"},"image":{"@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/#primaryimage"},"thumbnailUrl":"https:\/\/actiongroup.com.ar\/wp-content\/uploads\/2020\/06\/definir-correctamente-el-problema.png","keywords":["5W2H","Herramientas Mejora Continua","TPM"],"articleSection":["Newsletters","TPM \/ Mejora Continua","Utilidades"],"inLanguage":"es-AR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/","url":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/","name":"Las Preguntas M\u00e1gicas. 5W2H - Action Group, Education & Consulting","isPartOf":{"@id":"https:\/\/actiongroup.com.ar\/#website"},"primaryImageOfPage":{"@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/#primaryimage"},"image":{"@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/#primaryimage"},"thumbnailUrl":"https:\/\/actiongroup.com.ar\/wp-content\/uploads\/2020\/06\/definir-correctamente-el-problema.png","datePublished":"2020-06-29T20:48:56+00:00","dateModified":"2020-06-29T21:15:38+00:00","description":"5W2H es una herramienta muy vers\u00e1til y muy simple. Se usa para ayudar en la planificaci\u00f3n; para generar un brainstorming, para analizar causas, para definir un problema, etc..","breadcrumb":{"@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/#breadcrumb"},"inLanguage":"es-AR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/"]}]},{"@type":"ImageObject","inLanguage":"es-AR","@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/#primaryimage","url":"https:\/\/actiongroup.com.ar\/wp-content\/uploads\/2020\/06\/definir-correctamente-el-problema.png","contentUrl":"https:\/\/actiongroup.com.ar\/wp-content\/uploads\/2020\/06\/definir-correctamente-el-problema.png","width":1920,"height":1280},{"@type":"BreadcrumbList","@id":"https:\/\/actiongroup.com.ar\/las-preguntas-magicas-5w2h\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/actiongroup.com.ar\/"},{"@type":"ListItem","position":2,"name":"Las Preguntas M\u00e1gicas. 5W2H"}]},{"@type":"WebSite","@id":"https:\/\/actiongroup.com.ar\/#website","url":"https:\/\/actiongroup.com.ar\/","name":"Action Group, Education & Consulting","description":"Desarrollo Organizacional, Excelencia Operacional, RRHH y Selecci\u00f3n","publisher":{"@id":"https:\/\/actiongroup.com.ar\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/actiongroup.com.ar\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-AR"},{"@type":"Organization","@id":"https:\/\/actiongroup.com.ar\/#organization","name":"Action Group, Education & Consulting","url":"https:\/\/actiongroup.com.ar\/","logo":{"@type":"ImageObject","inLanguage":"es-AR","@id":"https:\/\/actiongroup.com.ar\/#\/schema\/logo\/image\/","url":"https:\/\/i1.wp.com\/www.actiongroup.com.ar\/wp-content\/uploads\/2016\/10\/logo.png?fit=342%2C69","contentUrl":"https:\/\/i1.wp.com\/www.actiongroup.com.ar\/wp-content\/uploads\/2016\/10\/logo.png?fit=342%2C69","width":342,"height":69,"caption":"Action Group, Education & Consulting"},"image":{"@id":"https:\/\/actiongroup.com.ar\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/web.facebook.com\/ActionGroup\/?ref=ts&amp;amp;fref=ts","https:\/\/x.com\/actiongroup_ar","https:\/\/ar.linkedin.com\/in\/ra\u00fal-a-perez-verzini-b5213b1\/es"]},{"@type":"Person","@id":"https:\/\/actiongroup.com.ar\/#\/schema\/person\/137c7a455c4ee5c9817231909390d028","name":"Ing. Ra\u00fal A. Perez Verzini","image":{"@type":"ImageObject","inLanguage":"es-AR","@id":"https:\/\/secure.gravatar.com\/avatar\/71f3a07960c5db379bbf9fafe56ae4624863c3fb8ec5f0c2182629c6d51eafd0?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/71f3a07960c5db379bbf9fafe56ae4624863c3fb8ec5f0c2182629c6d51eafd0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/71f3a07960c5db379bbf9fafe56ae4624863c3fb8ec5f0c2182629c6d51eafd0?s=96&d=mm&r=g","caption":"Ing. Ra\u00fal A. Perez Verzini"},"description":"Estudi\u00f3 en Chile, Colombia, Brasil, USA, Canad\u00e1 y Jap\u00f3n los procesos de involucraci\u00f3n de las personas y su impacto en los aumentos de productividad, calidad y rentabilidad. Graduado en Ingenier\u00eda Civil por la Universidad Cat\u00f3lica de C\u00f3rdoba. Director y Consultor de Action Group, Education & Consulting.","sameAs":["http:\/\/www.linkedin.com\/in\/raulperezverzini"],"url":"https:\/\/actiongroup.com.ar\/es\/author\/raul\/"}]}},"publishpress_future_action":{"enabled":false,"date":"2026-05-07 23:24:50","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/posts\/3699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/comments?post=3699"}],"version-history":[{"count":12,"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/posts\/3699\/revisions"}],"predecessor-version":[{"id":3766,"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/posts\/3699\/revisions\/3766"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/media\/3720"}],"wp:attachment":[{"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/media?parent=3699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/categories?post=3699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/actiongroup.com.ar\/es\/wp-json\/wp\/v2\/tags?post=3699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}