{"id":622,"date":"2006-08-10T16:14:36","date_gmt":"2006-08-10T19:14:36","guid":{"rendered":"http:\/\/actiongroup.com.ar\/?p=622"},"modified":"2019-01-09T20:29:59","modified_gmt":"2019-01-09T23:29:59","slug":"el-ciclo-de-mejora-continua","status":"publish","type":"post","link":"https:\/\/actiongroup.com.ar\/es\/el-ciclo-de-mejora-continua\/","title":{"rendered":"El Ciclo de Mejora Continua"},"content":{"rendered":"<p>El mundo empresarial se encuentra repleto de problemas que necesitan ser resueltos. Las empresas que sobreviven a los cambios continuos del entorno son precisamente aquellas que fueron capaces de resolverlos exitosamente. Sin embargo muy pocas han desarrollado las habilidades necesarias para encontrar la causa ra\u00edz de sus problemas. Esto trae como consecuencia que peri\u00f3dicamente \u201cdolores\u201d similares vuelven a aparecer y aunque los \u201cs\u00edntomas\u201d parecen diferentes, la \u201cenfermedad\u201d organizacional es la misma.<\/p>\n<p>\u00bfQu\u00e9 ocurri\u00f3? Pas\u00f3 que la \u00faltima vez que apareci\u00f3 el dolor se lo tap\u00f3 con un analg\u00e9sico de acci\u00f3n r\u00e1pida, en lugar de intentar descubrir qu\u00e9 lo estaba produciendo.<\/p>\n<p>Si como empresa busca crear soluciones de largo alcance y generar aprendizaje organizacional, entonces lo que necesita es aplicar metodolog\u00edas de an\u00e1lisis de problemas que aseguren un proceso de mejora continua con el la inmunolog\u00eda necesaria para que no vuelva a sufrir de lo mismo.<\/p>\n<p>Hace alrededor de 50 a\u00f1os el padre de la gesti\u00f3n moderna de la calidad, Edward Deming propuso un ciclo de mejora continua que se basaba en la aplicaci\u00f3n de cuatro pasos:<\/p>\n<ul>\n<li>Planificar (Plan)<\/li>\n<li>Hacer (Do)<\/li>\n<li>Verificar (Check)<\/li>\n<li>Actuar (Act)<\/li>\n<\/ul>\n<p>El Mantenimiento Productivo Total (TPM), entendido como sistema de gesti\u00f3n integral, utiliza desde hace muchos a\u00f1os una versi\u00f3n modificada del Ciclo de Deming para aplicarla a su objetivo de <strong>mejora continua y eliminaci\u00f3n de p\u00e9rdidas<\/strong>.<\/p>\n<p>B\u00e1sicamente consiste en aplicar los mismos conceptos pero iniciando el ciclo de manera desfasada. En lugar de empezar por la <strong>Planificaci\u00f3n<\/strong> empezamos por la <strong>Verificaci\u00f3n<\/strong>. Esto supone que no estamos dise\u00f1ando \u201cdesde cero\u201d sino que buscamos mejorar, corregir u optimizar un proceso que ya est\u00e1 en marcha. El Ciclo se denomina com\u00fanmente CAPDo y consiste en aplicar la siguiente secuencia de trabajo:<\/p>\n<ul>\n<li>Verificar (Check)<\/li>\n<li>Analizar (Act)<\/li>\n<li>Planificar (Plan)<\/li>\n<li>Hacer (Do)<\/li>\n<\/ul>\n<p><strong>Verificar o \u201cChequear\u201d<\/strong><br \/>\nConsiste en relevar los datos relativos al problema. Se trata de conocer adecuadamente el estado actual para tener una idea clara del desv\u00edo o \u201cgap\u201d con relaci\u00f3n a la condici\u00f3n ideal o planificada. No se trata de sacar conclusiones apresuradas sino de relevar los <strong>datos<\/strong> asociados al problema. \u00bfQu\u00e9 vemos?, \u00bfQu\u00e9 aparece?, \u00bfQu\u00e9 s\u00edntomas son visibles?<br \/>\nSe procede a identificar el fen\u00f3meno m\u00e1s importante, a trav\u00e9s de t\u00e9cnicas como la de las <strong>5W2H<\/strong><br \/>\n<strong>Analizar<\/strong><br \/>\nEl n\u00facleo de este paso consiste en analizar el fen\u00f3meno para encontrar la causa ra\u00edz. Una vez que disponemos la mayor cantidad de datos posibles procedemos a su an\u00e1lisis. Por eso el objetivo es ahora entender las razones del desv\u00edo: Por qu\u00e9 ocurri\u00f3 lo que ocurri\u00f3. No se trata de quedarse en el s\u00edntoma sino de averiguar cabalmente qu\u00e9 fue lo que lo produjo.<\/p>\n<p>Para ello se utilizan las herramientas m\u00e1s apropiadas al tipo de problema:<\/p>\n<ul>\n<li>5 Por Qu\u00e9<\/li>\n<li>Diagrama Causa \u2013 Efecto (Ishikawa)<\/li>\n<li>Mapa de Tiempos de Operaci\u00f3n<\/li>\n<li>An\u00e1lisis PM<\/li>\n<li>Matriz de la Calidad<\/li>\n<\/ul>\n<p><strong>Planificar <\/strong><br \/>\nEncontrada la causa ra\u00edz, debemos planear la implantaci\u00f3n de las soluciones con responsables y plazos. Conviene aqu\u00ed definir aquellos indicadores de gesti\u00f3n m\u00e1s apropiados para visualizar la efectividad de las acciones planteadas.<br \/>\n<strong>Hacer<\/strong><br \/>\nFinalmente lleg\u00f3 el momento de poner en pr\u00e1ctica la soluci\u00f3n. Esta vez no ser\u00e1 una acci\u00f3n inmediata al est\u00edmulo que la gener\u00f3, sino el resultado de una acci\u00f3n reflexionada por el grupo de los directamente involucrados y que apunta a solucionar definitivamente el problema.<\/p>\n<p>El Ciclo CAPDo refuerza el concepto de iniciar el an\u00e1lisis partiendo de la realidad concreta que nos interesa mejorar (maquinaria, equipo de trabajo o la empresa misma), lo que los japoneses denominan GEMBA. S\u00f3lo desde all\u00ed es posible imaginar acciones que respondan eficazmente y sean una verdadera soluci\u00f3n.<\/p>\n<p>Para finalizar, la mejor forma de capitalizar el esfuerzo es tomarse el tiempo para hacer un aprendizaje organizacional y mostrar a trav\u00e9s de capacitaciones y entrenamientos en el lugar de trabajo las soluciones aplicadas y las situaci\u00f3n del \u201cantes y despu\u00e9s\u201d, con el objetivo did\u00e1ctico de expandir conocimiento a trav\u00e9s de la organizaci\u00f3n.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"316\" class=\"alignnone size-full wp-image-624 aligncenter\" title=\"10-nota01-001\" src=\"http:\/\/actiongroup.com.ar\/wp-content\/uploads\/2011\/02\/10-nota01-001.jpg\" alt=\"\" srcset=\"https:\/\/actiongroup.com.ar\/wp-content\/uploads\/2011\/02\/10-nota01-001.jpg 450w, https:\/\/actiongroup.com.ar\/wp-content\/uploads\/2011\/02\/10-nota01-001-300x211.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El mundo empresarial se encuentra repleto de problemas que necesitan&#8230; <\/p>\n","protected":false},"author":4,"featured_media":623,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_crdt_document":"","footnotes":""},"categories":[168],"tags":[],"class_list":["post-622","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tpm-mejora-continua"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>El Ciclo de Mejora Continua - Action Group, Education &amp; Consulting<\/title>\n<meta name=\"description\" content=\"El mundo empresarial se encuentra repleto de problemas que necesitan ser resueltos. 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